Frequently Asked Questions
Everything you need to know about your Sanrio shopping experience.
What is your return policy for apparel and accessories?
We accept returns on most unworn and unwashed items with original tags attached within 30 days of purchase. Please note that certain exclusive collaborations and blind box items may be final sale.
How do I know what size to order for Sanrio clothing?
Since we carry various styles from fitted tees to oversized hoodies, we recommend checking the specific size chart located on each product page to ensure the perfect fit.
Do you offer international shipping for Sanrio fans?
Currently, Sanrio.com ships to the United States, Canada, and select international territories. Shipping rates and delivery times vary based on your location and selected shipping method.
How can I track my order once it has shipped?
Once your order is processed and leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's journey.
Are the products sold on Sanrio.com authentic?
Yes, all items sold on Sanrio.com are 100% authentic, officially licensed Sanrio merchandise. We pride ourselves on providing high-quality goods featuring your favorite characters.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout.